Telecommunications
Modern voice communications has evolved to allow users connectivity direct to the office from anywhere in the world. Jensam Technologies provides the latest technologies allowing ease of use mixed with the complexity of call center functionality.
With over 30 years expertise in the industry we can provide the right solution at the best price for the small office user to the large corporate enterprise.
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General Features
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call Transfer
MWI – Message Waiting Indicator
Ring Extension & Mobile Simultaneously
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways
Sennheiser Headset Integration
Extensive Codec Support (G711, G722, GSM, Speex, ILBC)
G729 Codec Support
Busy Lamp Field (BLF)
Call Reporting
Call Parking / Pickup
Intercom/ Paging
Custom SMTP Server3CX SMTP
Custom FQDN3CX FQDN
Configure BLF’s from the Apps
Hot desking
Management and Scalability
StandardProEnterprise
Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
SBC to Configure Remote Extensions
VMware / Hyper-V / KVM Compatibility
Scheduled Backup
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Restore
Inbuilt Fail Over Functionality
Standby Licence
Unified Communications
StandardProEnterprise
See the Presence of Your Colleagues
Receive Voice Mail via Email
Advanced Forwarding Rules
Setting Up Conference Calls
Click2Call Extension
Receive Faxes via Email as PDF
Integrated Fax Server
View Presence of Remote Offices
Web Conferencing
StandardProEnterprise
Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included25100250
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Call Center / Contact Center
StandardProEnterprise
Call Recordings Search
Call Recordings Management
Call Queuing
Call Recording
Call Flow Designer
Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Queue Reports
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Ability to Use 3CX Apps API
Link Company Directory with LDAP / ODBC
Sync Phonebook with Microsoft Exchange
Real Time Queue Monitoring
Wallboard
Switchboard Queue Manager View
Supervisor can Log Agents In/Out
Supports External Agents
Callback if queue full
CRM Integration / Scripting Interface
SLA alerting/reporting
Call Recording Control
Mobility
StandardProEnterprise
Android App
iOS App
Windows App
Mac App
Web client
Manage the 3CX Apps from within the Console
Includes 3CX Tunnel to Avoid NAT Problems
IP Phone Management
StandardProEnterprise
Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide
Supports Popular SIP Phones
Application Integration
StandardProEnterprise
Office 365 (address book only)
Microsoft Outlook
TAPI
Office 365
Salesforce
Microsoft Dynamics
Microsoft Exchange 2013 / LDAP / ODBC
Google Contacts
Zendesk
Freshdesk
Datev
Hotel Module
Fidelio Certified
Mitel Compatible
Multiline TAPI